Customer Service Home
A majority of our orders are for In-Stock Items. We will be able to ship your order once the orders are located and your payment method is approved. The Official Shop of the Dallas Cowboys will not charge you for your order until your order has been shipped.
Some of our orders are for Pre-Sale Items. Pre-Sale Items are items which are not in stock yet but are available for advance purchase. We will ship any Pre-Sale Items to you once they become in stock. Please note the expected ship time for any Pre-Sale Items per the product page within The Official Shop of the Dallas Cowboys. The expected ship time indicates when the Pre-Sale Items are expected to ship from our Distribution Center and NOT when they are expected to arrive at your desired shipping destination. We will notify you via email of shipment of any ordered Pre-Sale Items. The Official Shop of the Dallas Cowboys will not charge you for your Pre-Sale Items until these items have been shipped.